The Conversation

If you’ve worked in the Microsoft Dynamics 365 ecosystem over the past decade, chances are you’ve encountered Unified Service Desk (USD), that trusty Windows-based tool that brought multiple customer service systems into a single interface for agents.  Microsoft has made it official:  Unified Service Desk is being retired. Deprecation begins: April 1, 2026 End of support: June 30, 2028  💡 Why it matters  USD has been a…

Azure DevOps is a flexible and powerful platform which offers a wide range of tools and features for managing software development projects. One of its key components is the Work Items feature, which helps Agile teams plan, track, and manage their work efficiently. Work Items in Azure DevOps are highly customisable, allowing teams to tailor their workflows following Agile methodologies.   We…

Budgets are locked. Initiatives are signed off. Now comes the hard part: delivering on your commitments. Our MojoSpark Workshop is designed to help you and your team cut through the noise and move forward with confidence. What we’re hearing…. In just half a day you’ll walk away with: Start your transformation today — this is…

Most organisations are great at generating ideas. Many are good at testing those ideas through proofs of concept (POCs) but few manage to take those POCs into full production, where the real business value lives. Why? Because going from concept to production is about scaling, sustaining and embedding it in the business. We get a…

The narrative for most of what you’ll read about Microsoft retiring Project Online in 2026 sounds the same: act now, time is running out, don’t get caught unprepared. Enough of the sinking ship memes! Here’s what you really need to know. The facts? Yes, Microsoft Project Online is retiring; however, we’re all about the opportunity…

We’ve always believed that when people collaborate with openness, shared purpose and a willingness to challenge the status quo, remarkable things happen. It’s the foundation of our business.  We’ve recently experienced this with one of our government clients as we took their operations from spreadsheet chaos to insight and efficiency. What started as an MVP…

Restructure, Reboot, Reinvent. Restructures, budget cuts, strategy pivots. These aren’t outliers anymore; from what we’re seeing, it’s the new rhythm of business – innovate or die. For our clients, this means a constantly changing team of people, stakeholders, projects, priorities and budgets. And we’re always looking to be the constant to keep them on track.…

By Jared Bagnall It’s Monday morning and you’re presenting a report to the team. The numbers look… off. Someone in finance used a different data source. The sales team applied their own rules. The team who developed the report say the data is “accurate,” but you know it’s not right. Sound familiar?  Many businesses face…

Learn how capability maturity models help councils make smarter digital transformation decisions, prioritise investment, and build future-ready services.

By Rio Heral If you use Microsoft Planner to manage tasks and projects, there are some new changes you should be aware of. Microsoft has rolled out a major update, bringing in new features, better integrations, and AI-powered assistance. Instead of digging through documentation to get the details, here’s a quick rundown of what’s changed…